Returns & Exchanges
At Frederick Thomas, we want you to be completely satisfied with your handmade neckwear; if your purchase isn't quite right, you can return any unworn item in its original packaging within 30 days for a full refund or exchange.
Request a Return
Log into your account or use our guest portal to select the items you wish to return and receive a unique Return Authorization number.
Package Your Items
Carefully place your ties or accessories back into their original protective sleeves and protective mailer to ensure they arrive back to us in pristine condition.
Ship the Parcel
Affix the provided return label or address the package to our London studio, ensuring you obtain a proof of postage receipt from your local courier.
Quality Inspection & Refund
Once our team inspects the returned items for quality, we will process your refund or ship your exchange within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing